---
title: inConcert troubleshooting
description: inConcert troubleshooting
---
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# inConcert troubleshooting
### **What is the proper order of restarting services in OCC**
Heading
Detailed Guide to Stop inConcert
1. Safely stop all components of inConcert:
```
/usr/share/inconcert/services/stop.sh
```
1. Stop additional components used by inConcert:
```
sv stop /etc/service/*
```
1. Stop the Cassandra Database Engine:
```
/etc/init.d/cassandra stop
```
1. Validate that all inConcert services are stopped
```
sv status /etc/service/*
```
You can validate Cassandra's state with:
```
/etc/init.d/cassandra status
```
**Step-by-step guide to starting inConcert**
1. Start the Cassandra Database Engine:
```
/etc/init.d/cassandra star
```
Its a good idea to wait a couple of minutes before proceeding, so that the database engine starts completely before the inConcert services start.
It can be executed:
```
nodetool status
```
And from the log confirm that it is ready to receive connections
```
tail -F /var/log/cassandra/system.log and search for the message "Listening for thrift clients"
```
Until you get:
xss = -ea -javaagent:/usr/share/cassandra/lib/jamm-0.2.5.jar -XX:+UseThreadPriorities -
XX:ThreadPriorityPolicy=42 -Xms1024M -Xmx1024M -Xmn100M -XX:+HeapDumpOnOut0fMemoryError -
Xss180k
Datacenter: datacenterl
Status=Up/Down
1/ State=Normal/Leaving/Joining/Moving
-- Address Load Tokens Owns (effective) Host ID
Rack
UN 10.2.14.4 102.85 MB 256 100.0% ccaf188d-bb9b-41c4-ac6c-3af479df3b29
rack1
1. Start additional components used by inConcert:
```
sv start redis
```
\* Clean the RealTimeKeys.
```
redis-cli -p 6377 KEYS "RealTime::*" | sed 's/.*/"&"/' | 1 xargs redis-cli -p 6377 DEL
```
when there is authentication in redis: 'xxx' is the authentication password
```
redis-cli -p 6377 -a 'xxx' --no-auth-warning KEYS "RealTime::*" | sed 's/.*/"&"/' | xargsredis-cli -p 6377 -a 'xxx' --no-auth-warning DEL
```
\* Clean configuration\_server
```
redis-cli -p 6377 KEYS "CONFIGURATION_SERVER::SESSIONS_TIMESTAMP" | sed 's/.*/"&"/' | xargsredis-cli -p 6377 DEL
```
when there is authentication in redis: 'xxx' is the authentication password
```
redis-cli -p 6377 -a 'xxx' --no-auth-warning KEYS "CONFIGURATION_SERVER::SESSIONS_TIMESTAMP"|sed 's/.*/"&"/' | xargs redis-cli -p 6377 -a 'xxx' --no-auth-warning DEL
```
```
sv start redis-agentservicesv start redis-outboundenginesv start webdesignersv start configserversv start elasticsearchsv start allegroproxy
```
\* redis-outboundengine only if it is build 2610 or higher
\* elasticsearch only on the first node
```
/usr/share/inconcert/services/start.sh
```
1. Start inConcert Services:
Finally, upload the nginx service since everything else is up sv start nginx
**In case of restarting only the Asterisk service, it must be taken into account that if this is done in**
**production (with connected agents) it is very likely that Fail2Ban will generate a ban on the IP of the agents.**
**To avoid this situation, restart the service following these steps:**
Shut down the Fail2Ban service:
```
service fail2ban stop
```
Shut down the Asterisk service:
```
sv stop asterisk
```
Start up the Asterisk service:
```
sv start asteriskWait 10-15 seconds.Start up the Fail2Ban service:service fail2ban start
```
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