---
title: How to solve the issue when upgrading OCC to latest build 3306
description: How to solve the issue when upgrading OCC to latest build 3306
---
[Skip to content](https://knowledge.platx.me/platx-knowledge/how-to-solve-the-issue-when-upgrading-occ-to-latest-build-3306#main-content)
English
Show submenu for translations
Open main navigation
Close main navigation
- English
Show submenu for translations
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [Platx Knowledge Base](https://knowledge.platx.me/platx-knowledge?hsLang=en)
2. [Troubleshooting](https://knowledge.platx.me/platx-knowledge/troubleshooting?hsLang=en)
# How to solve the issue when upgrading OCC to latest build 3306
## How to solve the issue when upgrading OCC to latest build
When running the chef tool this error was coming:
`Configuration file '/etc/filebeat/filebeat.yml'`
` ==> Modified (by you or by a script) since installation.`
` ==> Package distributor has shipped an updated version.`
` What would you like to do about it ? Your options are:`
` Y or I : install the package maintainer's version`
` N or O : keep your currently-installed version`
` D : show the differences between the versions`
` Z : start a shell to examine the situation`
` The default action is to keep your current version.`
`*** filebeat.yml (Y/I/N/O/D/Z) [default=N] ? dpkg: error processing package filebeat (--configure):`
` end of file on stdin at conffile prompt`
`Errors were encountered while processing:`
` filebeat`
`needrestart is being skipped since dpkg has failed`
`================================================================================`
`Error executing action `run` on resource 'bash[multimedia]'`
`================================================================================`
`Mixlib::ShellOut::ShellCommandFailed`
`------------------------------------`
`Expected process to exit with [0], but received '100'`
`---- Begin output of "bash" "/tmp/chef-script20250811-4538-1jzkbzu" ----`
`STDOUT: Reading package lists...`
`Building dependency tree...`
`Reading state information...`
`deb-multimedia-keyring is already the newest version (2016.8.1).`
`0 upgraded, 0 newly installed, 0 to remove and 257 not upgraded.`
`1 not fully installed or removed.`
`After this operation, 0 B of additional disk space will be used.`
`Setting up filebeat (8.18.0) ...`
`Configuration file '/etc/filebeat/filebeat.yml'`
` ==> Modified (by you or by a script) since installation.`
` ==> Package distributor has shipped an updated version.`
` What would you like to do about it ? Your options are:`
` Y or I : install the package maintainer's version`
` N or O : keep your currently-installed version`
` D : show the differences between the versions`
` Z : start a shell to examine the situation`
` The default action is to keep your current version.`
`*** filebeat.yml (Y/I/N/O/D/Z) [default=N] ? dpkg: error processing package filebeat (--configure):`
` end of file on stdin at conffile prompt`
`Errors were encountered while processing:`
` filebeat`
`needrestart is being skipped since dpkg has failed`
`STDERR: W: --force-yes is deprecated, use one of the options starting with --allow instead.`
`E: Sub-process /usr/bin/dpkg returned an error code (1)`
`---- End output of "bash" "/tmp/chef-script20250811-4538-1jzkbzu" ----`
`Ran "bash" "/tmp/chef-script20250811-4538-1jzkbzu" returned 100`
`Resource Declaration:`
`---------------------`
`# In /root/i6-cookbooks/cookbooks/i6/recipes/ffmpeg.rb`
` 9: bash "multimedia" do`
` 10: user "root"`
` 11: cwd "/tmp"`
` 12: code <<-EOH`
` 13: apt-get -q -y --force-yes install deb-multimedia-keyring`
` 14: EOH`
` 15: end`
` 16:`
`Compiled Resource:`
`------------------`
`# Declared in /root/i6-cookbooks/cookbooks/i6/recipes/ffmpeg.rb:9:in `from_file'`
`bash("multimedia") do`
` action "run"`
` retries 0`
` retry_delay 2`
` command "\"bash\" \"/tmp/chef-script20250811-4538-1jzkbzu\""`
` backup 5`
` cwd "/tmp"`
` returns 0`
` user "root"`
` code " apt-get -q -y --force-yes install deb-multimedia-keyring\n"`
` interpreter "bash"`
` cookbook_name :i6`
` recipe_name "ffmpeg"`
`end`
`[2025-08-11T03:31:14-04:00] ERROR: Running exception handlers`
`[2025-08-11T03:31:14-04:00] ERROR: Exception handlers complete`
`[2025-08-11T03:31:14-04:00] FATAL: Stacktrace dumped to /tmp/chef-solo/chef-stacktrace.out`
`[2025-08-11T03:31:14-04:00] FATAL: Mixlib::ShellOut::ShellCommandFailed: bash[multimedia] (i6::ffmpeg line 9) had an error: Mixlib::ShellOut::ShellCommandFailed: Expected process to exit with [0], but received '100'`
`---- Begin output of "bash" "/tmp/chef-script20250811-4538-1jzkbzu" ----`
`STDOUT: Reading package lists...`
`Building dependency tree...`
`Reading state information...`
`deb-multimedia-keyring is already the newest version (2016.8.1).`
`0 upgraded, 0 newly installed, 0 to remove and 257 not upgraded.`
`1 not fully installed or removed.`
`After this operation, 0 B of additional disk space will be used.`
`Setting up filebeat (8.18.0) ...`
`Configuration file '/etc/filebeat/filebeat.yml'`
` ==> Modified (by you or by a script) since installation.`
` ==> Package distributor has shipped an updated version.`
` What would you like to do about it ? Your options are:`
` Y or I : install the package maintainer's version`
` N or O : keep your currently-installed version`
` D : show the differences between the versions`
` Z : start a shell to examine the situation`
` The default action is to keep your current version.`
`*** filebeat.yml (Y/I/N/O/D/Z) [default=N] ? dpkg: error processing package filebeat (--configure):`
` end of file on stdin at conffile prompt`
`Errors were encountered while processing:`
` filebeat`
`needrestart is being skipped since dpkg has failed`
`STDERR: W: --force-yes is deprecated, use one of the options starting with --allow instead.`
`E: Sub-process /usr/bin/dpkg returned an error code (1)`
`---- End output of "bash" "/tmp/chef-script20250811-4538-1jzkbzu" ----`
`Ran "bash" "/tmp/chef-script20250811-4538-1jzkbzu" returned 100`
Solution is to run this command before running the chef tool again
**`apt-get -q -y --force-yes install deb-multimedia-keyring`**
If getting an error about filebeat, then execute this command:
**`apt-get install filebeat=8.17.4`**
Then run the chef tool again.
- [Troubleshooting](https://knowledge.platx.me/platx-knowledge/troubleshooting?hsLang=en)
- [Guides](https://knowledge.platx.me/platx-knowledge/guides?hsLang=en)
- [Technical Documentation](https://knowledge.platx.me/platx-knowledge/technical-documentation?hsLang=en)
- [Training](https://knowledge.platx.me/platx-knowledge/training?hsLang=en)
- [To do later](https://knowledge.platx.me/platx-knowledge/to-do-later?hsLang=en)
[](https://knowledge.platx.me/?hsLang=en)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026,