Guide to perform a correct restart of services on inConcert Allegro Servers

Guide to perform a correct restart of services on inConcert Allegro Servers

On your system you have 2 servers:

If you have the whole operation affected it's correct to perform a reboot of services. The correct order is the following:

Stop the communications server PBX:

inconcert stop

Now it's time to stop all the services in the MWDB Windows server:

You do this for all the services that start with "inConcert" At this point you have all the services stopped.

Start with the windows services in this order:

LicenseServer

Admconnections Service

Middleware Service

Actor Service

Admusuarios

Chat Server

WebHandler - If you have more webhandlers you start them after the main one

All the service, but:

Asterisk Acd Service

Outbound Engine

Cache Server

Start the PBX:

inconcert start

Go back to the windows server:

The AsteriskAcdService should be up now.

You start the OutboundEngine service.

Finally you start the Cache Server

NOTE: in case incoming calls are not landing to IVR, you may need to restart

PBX service again with:

Inconcert stop

Inconcert start

Inconcert restart